FAQs

When will my order ship?

We aim to process and dispatch most orders the same-day. However, please allow for up to 24 hours for shipment during peak-times.

How long will my delivery take?

Our standard delivery option is via RM48, this aims to be delivered within 48 hours however, especially during peak times (e.g Covid-19) can take a bit longer.

Which courier do you use?

We use two trusted and reputable couriers, which includes Royal Mail and FedEx. Depending on the size and weight of your order we will choose the courier most appropriate for your order.

Do you offer any discounts?

Yes! Look for discount codes for the relevant categories on our listings.

We also offer limited offers and sales from time to time - so check back.

Are the products all brand new?

Yes all of our products are brand new, sealed and in mint condition unless otherwise state. Any products marked as damaged will have this clearly pictured.

Do you ship internationally?

Yes we can offer shipping to most international destinations. Before placing your order, get in touch to confirm the shipping rate so we can provide you with a personalised quote.

Can you get something in stock?

We always try to fulfil stock requests where possible. Just get in touch and we will do our best to assist.

I need help choosing!

We would love to help, just get in touch and we can offer some guidance whether it be choosing a new gift or getting more detailed information.

When will I receive my pre-order?

All pre-orders are released from us on the day they arrive. This means you will get your game as soon as possible. Occasionally a pre-order arrival may be delayed due to circumstances out of our control, if this occurs you will be notified.

What payment methods do you offer?

We accept payment via all major credit and debit cards, including VISA, MasterCard & American Express. These are all processed securely by Stripe. For more info see here.

Where are you based?

We are based in the north of England, in Leeds. We operate purely online and as of yet do not have premises open to the general public.

Will my package be shipped securely?

Yes! We take great care with packaging all our products to ensure they reach you in mint condition. With plenty of protective materials and stiff outer-boxes.

Do you have a loyalty scheme?

Right now, no - but we are considering it. Our aim is to always give you the best price up front so you don't need to do anything special to access our best prices.

Am I guaranteed to receive my pre-order?

Yes unlike other retailers, our pre-orders are limited to ensure we get exactly the right level of allocation.

Are you still operating during the Covid-19 Crisis?

Yes we are - see our response to the virus here.

Can't find the answer you want? Get in touch!

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