FAQs

When will my order ship?

We aim to process, pack and dispatch all orders within 1 working day of the order being placed. You will receive a confirmation of shipment, if you do not, we advise you to check your junk mail before getting in touch.

How long will my delivery take?

Most orders arrived within 1 - 3 days, usually heavier items sent via Courier qualify for next-day delivery at no additional cost. International / remote locations may differ.

Which courier do you use?

We use FedEx for most of our deliveries however smaller orders may be dispatched via Royal Mail. Full tracking will be provided as standard with FedEx - including email and mobile notifications.

Are the products all brand new?

Yes all of our products are brand new, sealed and in mint condition unless otherwise state. Any products marked as damaged will have this clearly pictured.

Do you ship internationally?

Yes we can offer shipping to most international destinations. Before placing your order, get in touch to confirm the shipping rate so we can provide you with a personalised quote.

Will my package be shipped securely?

Yes! We take great care with packaging all our products to ensure they reach you in mint condition. With plenty of protective materials and stiff outer-boxes.

Can you get something in stock?

We always try to fulfil stock requests where possible. Just get in touch and we will do our best to assist.

I need help choosing!

We would love to help, just get in touch and we can offer some guidance whether it be choosing a new gift or getting more detailed information.

What payment methods do you offer?

We accept payment via PayPal and Stripe, accepting all major credit and debit cards, including VISA, MasterCard & American Express. For more info see here.

Where are you based?

We are based in the north of England, in Leeds. We operate purely online and as of yet do not have premises open to the general public. However you can arrange collections or viewings of our products.

Can't find the answer you want? Get in touch!

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